When encountering a payment problem, first distinguish whether it is "the payment is not completed" or "the payment is completed but the backend is not activated". The troubleshooting paths for these two types of problems are different.

Troubleshooting steps

• Confirm whether the payment page shows success and whether the payment channel has been deducted.
• Go back to the MaskProxy dashboard to view "Recharge Orders", "Purchase Records" and "Wallet Records".
• If it is a wallet recharge, confirm whether the balance has increased; if it is a package purchase, confirm whether the corresponding product appears in "My proxy".
• Do not pay for the same order continuously to avoid the need for manual verification later.

Provide

when contacting support. Please provide account email, order number, payment time, amount and payment success screenshot. Don't send full passwords in public chats or documents.

Related backend entrance

Please enter "Store" to purchase and renew. Please enter "My Proxy" to view and copy proxy parameters. To check the payment status, please check "Purchase Records", "Recharge Orders" and "Wallet Records". If the backend display is different from this article, please refer to the current backend page.

Confirm the

Before formal batch use, it is recommended to use a browser or a command to complete the connection test to confirm that the exit IP, target region, protocol and business software configuration are all normal. If you need support assistance, please provide the proxy type, target region, error message and test time.