Proxy connection failure or authentication error, first check whether the parameters are copied completely. Authentication errors often occur when the user name, password, host, port or protocol are filled in incorrectly, or because the package has expired or the traffic is insufficient.
Troubleshooting List
- Copy the complete proxy parameters in "My Proxy" and do not rewrite the user name manually.
- Confirm that the HTTP or SOCKS5 protocol is selected in the software and not other protocol types.
- If the credentials have just been reset, all old configurations need to be updated simultaneously.
- The dynamic class checks the remaining GB traffic, and the static class checks the IP expiration time.
- Test using the command line to eliminate business software configuration issues.
Test command
curl -x username:password@host:port https://ipinfo.io/jsonIf it still fails, please send the error message, test time, protocol used and proxy type to support for easy location.
Related backend entrance
Please enter "Store" to purchase and renew. Please enter "My Proxy" to view and copy proxy parameters. To check the payment status, please check "Purchase Records", "Recharge Orders" and "Wallet Records". If the backend display is different from this article, please refer to the current backend page.