The payment arrival time depends on the payment channel and order processing status. In most cases, the backend will be updated quickly after the payment is successful, but network delays, payment channel confirmation or risk control review may cause delays.

First check whether the

• recharge order shows success.
• Whether the wallet balance increases.
• Whether the corresponding package appears in the purchase record.
• Whether my proxy has activated the product.

If it is not updated after waiting for a while, please contact support and provide the order number, payment screenshot, amount and payment time.

Related backend entrance

Please enter "Store" to purchase and renew. Please enter "My Proxy" to view and copy proxy parameters. To check the payment status, please check "Purchase Records", "Recharge Orders" and "Wallet Records". If the backend display is different from this article, please refer to the current backend page.

Confirm the

Before formal batch use, it is recommended to use a browser or a command to complete the connection test to confirm that the exit IP, target region, protocol and business software configuration are all normal. If you need support assistance, please provide the proxy type, target region, error message and test time.