Account restrictions are usually related to security verification, abnormal login, payment risks or abnormal usage behavior. Please check your login email, payment records and recent operations before contacting support.

Preparation before contacting support

• account email when contacting us.
• Last login time and network environment.
• Relevant order number or payment record. Screenshot of the complete error message displayed on the
• page.

Do not register frequently or submit the same order repeatedly, as this may make the verification process slower.

Related backend entrance

Please enter "Store" to purchase and renew. Please enter "My Proxy" to view and copy proxy parameters. To check the payment status, please check "Purchase Records", "Recharge Orders" and "Wallet Records". If the backend display is different from this article, please refer to the current backend page.

Confirm the

Before formal batch use, it is recommended to use a browser or a command to complete the connection test to confirm that the exit IP, target region, protocol and business software configuration are all normal. If you need support assistance, please provide the proxy type, target region, error message and test time.